Call CenterPoint Energy now for Cold Weather Rule protectionOctober 11, 2017Minneapolis – Oct. 9, 2017 – CenterPoint Energy is reminding customers about certain rights and their responsibilities as it relates to the Cold Weather Rule (CWR), which protects residential customers experiencing difficulty paying their natural gas bill from having their natural gas service disconnected between Oct. 15, 2017 and April 15, 2018. While the CWR does not prevent customers from being disconnected for nonpayment, it does provide customers extra protection as defined in the CWR, but residential customers must contact CenterPoint Energy to set up a payment plan.
“We want to make sure all of our customers understand the Minnesota Cold Weather Rule. It helps those customers who may have trouble paying their natural gas bill during cold winter months,” said Brad Tutunjian, vice president of Gas Operations in Minnesota. “But, it also helps customers whose service is currently disconnected. I encourage those customers to call us now at 1-800-245-2377 to qualify under the Rule. We’ll work together to establish a payment plan so their service is turned back when heating season begins.”
Customers who anticipate having trouble paying their entire natural gas bill, have received a Notice of Proposed Disconnection or need gas service reconnected are all urged to call CenterPoint Energy to establish a payment plan. A payment plan will include what is owed as well as the amount to be billed and will take into consideration a customer’s financial situation and any other special circumstances. The payment plan must also be agreeable to both the customer and CenterPoint Energy. If an agreed-upon payment plan cannot be reached, customers have a right to appeal under the CWR.Under the CWR, special payment terms are available to customers who:• Apply for and receive Low Income Home Energy Assistance Program (LIHEAP) funding assistance in Minnesota; or• Meet income guidelines set by the state of Minnesota and provide proof of income.Call CenterPoint Energy to set up a payment plan at 1-612-372-4680 or 1-800-729-6164. For additional information, please visit CenterPointEnergy.com/ReadyForWinter.Other helpful information:• In addition to calling CenterPoint Energy to discuss and establish a payment plan, company representatives are available to refer customers to social service agencies who may have energy assistance funds;• Customers can also sign up for CenterPoint Energy’s Average Monthly Billing Plan, which spreads natural gas costs throughout the year, helping customers avoid payment peaks. Customers can sign up online through My Account at CenterPointEnergy.com/Register or by calling CenterPoint Energy;